Terms of sale
Last updated: October 2026.
1. The seller
The products on this site are sold by:
Pasticceria D'Elia di Manfredi Domenico
Via Anca del Ponte, 111 · 84039 Teggiano (SA), Italy
VAT no. IT02791830652 · REA SA-245574
Phone +39 0975 73170 · Email info@pasticceriadelia.it
2. The terms
These terms apply to all purchases made by consumers on www.pasticceriadelia.it. By placing an order you declare that you have read and accepted them. The terms in force are those published on this page at the time of the order.
3. The products
Our sweets are artisan and handmade: photos are indicative and each piece may differ slightly from the one pictured. Ingredients and allergens are shown on each product page and on its ID card (via the QR code on the package). If you have allergies or intolerances, read them carefully before ordering and, if in doubt, write to us.
On each product page, under Food information, you find before purchase the ingredients, allergens (highlighted), net weight, storage conditions, producer and, where required, nutritional values and alcohol content (EU Reg. 1169/2011). The expiry date and batch number are on the package. If you have allergies or intolerances and any doubt, write to us before ordering.
4. Prices
Prices are in euros and include VAT. The shipping cost (€10 anywhere in Italy) is shown in the cart and at checkout, before you confirm the order.
5. The order
The contract is concluded when you receive the order confirmation email. If a product is not available and we cannot make it, we let you know: you can wait, change it or cancel the order, in which case we refund what you paid.
6. Payment
- PayPal: with your PayPal account or with a credit or debit card, even without a PayPal account. Payment takes place on PayPal's site: we never see or store your card details.
- Bank transfer: you receive the transfer details by email. We prepare your order once the transfer has arrived. If it doesn't arrive, we write to you before cancelling the order.
7. Shipping and timing
We ship anywhere in Italy by express courier. If the products are in stock, the parcel leaves within 24/48 hours of your order. If a product is not available we put it into production and ship it as soon as it's ready: before shipping we email you with the timing. When the parcel leaves you receive the tracking number. All the details are on the Shipping and FAQ page.
On delivery, check that the parcel is intact. If it is damaged, accept it «with reservation», telling the courier, and write to us straight away with a photo.
8. Right of withdrawal
For packaged products (panettoni, pandori, colombe, biscuits, spreads and packaged babà) you have the right to withdraw from the contract within 14 days of the day you receive them, without giving any reason. To do so, use the Withdrawal from contract form (also linked at the bottom of every page) or write to info@pasticceriadelia.it.
The product must be returned intact with the package still sealed: an opened food product cannot be taken back for hygiene reasons (art. 59, paragraph 1, letter e) of the Italian Consumer Code). Return shipping costs are at your expense. We refund you within 14 days, including the shipping you paid when buying, using the same method you used to pay; we may withhold the refund until we receive the product.
The right of withdrawal does not apply to fresh pastries (cakes, mini pastries, single portions and small pastries), because they deteriorate rapidly (art. 59, paragraph 1, letter d) of the Italian Consumer Code).
Before shipping you can cancel any order: write to us or reply to the confirmation email.
Model withdrawal form (Annex I, part B, Italian Consumer Code) — you can send it to info@pasticceriadelia.it, or use the online form:
To: Pasticceria D'Elia di Manfredi Domenico, Via Anca del Ponte 111, 84039 Teggiano (SA), Italy, info@pasticceriadelia.it.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: … · Ordered on / received on: … · Order number: … · Name of consumer(s): … · Address of consumer(s): … · Signature (only if this form is sent on paper) · Date: …
9. Damaged or non-conforming products
If you receive a damaged, wrong or non-conforming product, write to info@pasticceriadelia.it as soon as possible with your order number and a photo: we'll send you a new product or refund you. Your rights under the legal guarantee of conformity in the Italian Consumer Code are not affected.
10. Your data
The data you give us is used to manage your order, shipping and invoicing. How we process it is explained in the Privacy policy.
11. Law and disputes
These terms are governed by Italian law. Any dispute with a consumer falls under the jurisdiction of the court of the consumer's place of residence or domicile. First of all, though, write to us: we always look for a solution together.